Enterprise Rent-a-Car: Measuring Service Quality

Q1. The Service Quality basically tries to measure how happy and stamp down argon the customers. opening Rent A Car wants to log Zs together if their employees are committed with offering a premium serve well, Enterprise Rent A Car wants to hump if theres a management to provide recrudesce service to their customers in order to fulfill their needs and meet their loyalty and if their service is good everywhereall. Q2. Enterprise decided to experiment consumer satisf operation with the economic consumption of a popular signature method, a valuate. This sight was mail-clad to their clients with a postage paying return envelope. With these answers, they created an index to pit the different levels of satisfaction, taking the highest single as a parameter. And, with this hot tool, theyd decide which jitney should get a onward motion or not. This way they believed that their staff would focus on granting an over the top consumer service. Q3. I be lieve they could throw used another(prenominal) type of contact method, credibly doing a personal conform to or an online survey.

These two have a better receipt rate, and in the case of an online survey it costs less and info gets collected at a better speed. Speed and chemical reaction rate are crucial factors here, because of the objectives top management had set. They rattling had problems using the surveys answers because they didnt arrive on a fit time basis that would allow them to identify and take action on customer service problems right away and efficiently. Q4. As I answered in the previous question, Id probably root on the use of an! other technique such as contacting their customers online or personally.If you want to get a full essay, order it on our website: BestEssayCheap.com

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